FAQs

Q. How is New Way Ref different from other sites?
Unlike most online retailers out there, we are customer-focused and work hard to serve you with the best deals. We can guarantee you: Quality products, Swift delivery, Lowest prices.

Q. How much is the shipping cost?
Free shipping on all orders over $50, for orders below $50, we will charge $6.90.

Q. How long does it take to receive my products?
We process 1-2 days and ship within 1-2 days most of our orders. Based on our historical data, shipping time is around 5-8 days if you are using free shipping.

However, on rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

Q. How can I get help with my order?
You can contact our customer service or you can send an email directly to info@newwayref.store.

Please note that our phone line cannot be used for cancellation requests.

Q. What method of payment is accepted?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Meta Pay, and PayPal Express.

Q. How to order?
Open the product page for the product(s) of your choice, select the quantity, color, product model, and plug type of the product(s) that you would like to order, and click “Add to Cart”, click "Check Out" in the pop-up window. On the following page, fill in your information (Email, Name, Shipping address) click "Continue to Shipping Method", and click "Continue to payment method" on the next screen. The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.

Q. How can I track my order?
Page track your order: https://newwayref.store/apps/parcelpanel 

Q. I need help but I can’t find my question and answers here, what do I do?

Drop us a message at info@newwayref.store and we will get back to you promptly.